FAQ — HELP CENTER

(P.09)

BEFORE YOU ask

BEFORE YOU ask

Shipping, returns, sizing and payments. Can’t find your answer? Email hello@example.com.

01

How long does shipping take?

Orders ship within 1–2 business days. Delivery takes 3–5 days in the US and 5–10 days internationally. Shipping is free on orders over $150.

02

What is your return policy?

Return any unworn piece within 30 days for a full refund. Start a return from your order email and we’ll send a prepaid label.

03

How do I find my size?

Our pieces run true to size with a relaxed cut. Each product page lists sizes, and you can size down for a closer fit.

04

Which payment methods do you accept?

All major cards, Apple Pay, Google Pay and PayPal. Checkout is fully encrypted.

05

Can I change or cancel my order?

Yes, within 2 hours of placing it. Email us with your order number and we’ll update it before it ships.

06

Do you ship internationally?

Yes, to over 40 countries. Duties and taxes are calculated at checkout so there are no surprises on delivery.

07

How do I care for my pieces?

Every product page has care notes. Most pieces prefer a cold wash, inside out, and a line dry. Wool and leather need a little extra love.

08

Will sold-out items come back?

Some will. Popular pieces get a second run when we can keep the quality the same. Join the newsletter to hear first.

09

Do you offer gift cards?

Digital gift cards are available from $50 to $500. They arrive by email and never expire.

10

How sustainable is the collection?

We produce in small runs to avoid overstock, use recycled or certified fibres where possible and ship in plastic-free packaging.

THE NEW DROP IS live

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NEWSLETTER — THE CUT

ONE EMAIL A MONTH. no noise.

ONE EMAIL A MONTH. no noise.

New drops, restocks and members-only offers. Unsubscribe anytime.

01 — SHIPPING

FREE SHIPPING

On orders over $150

01 — SHIPPING

FREE SHIPPING

On orders over $150

02 — RETURNS

30-DAY RETURNS

Free and easy

02 — RETURNS

30-DAY RETURNS

Free and easy

03 — NEW IN

NEW DROP SS27

Limited quantities

03 — NEW IN

NEW DROP SS27

Limited quantities

04 — SUPPORT

Replies within 24h

hello@example.com

04 — SUPPORT

Replies within 24h

hello@example.com

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